FAQ
- Can I hold a villa for 24 hours?
- When will I receive my security deposit back?
- Can I add on a car seat to my transfer?
- Where can I find reviews?
- Are Local Taxes included ?
- When will receive my access information for my Villa?
- Do you supply Linen and Towels?
- What’s the difference between a Security Deposit & Accidental Waiver?
- How Does the £100 Low Deposit Work?
- What does car recommended mean?
- What does car optional mean?
- What does car not required mean?
- Can I request a copy of my booking documents for Insurance purposes ?
- What if my booking was made through a Local Accommodation Provider ( LAP ) – how do I raise a complaint with the Supplier?
- Can ABTA assist with my complaint ?
- Can I talk to someone about my complaint or query ?
- What happens once I’ve sent you my post-travel complaint ?
- How do I make a post-travel complaint or comment ?
- What is a Higher Deposit?
- What is a Security Deposit?
- What is your 72 hour cooling off policy?
- Do you offer discounts or a Price Match service?
- Do you accept flexible bookings?
- How do I book two cars/ transfers?
- When will I get my travel documents?
- How do I book more than one week?
- Can I extend my stay at the villa by 1 day or more?
- Can you tell me the pool depths and measurements?
- What amenities does the villa have?
- Why can't I add car hire in My Villa Plus?