When will I get my travel documents?

Access information for your villa will be available 4 days before your arrival providing you have completed all the checking in actioned. This villa need to be done via your My Villa Plus account - My Villa Plus | My booking

A security deposit is payable as part of your check-in process and pre-authorisation of a credit/debit card, like hotels do, 4 days before your arrival. Assuming you leave the accommodation in good condition, Villa Plus will release the pre-authorisation within 28 days of your departure date from the villa.

The travel information includes:

- Directions to your villa
- Instructions on how to access and secure your villa
- Contact numbers of your in-resort representative
- Private transfer information (if booked)
- Car hire voucher (if booked)

You must submit passport details for all your guests before travel as a legal requirement in your destination. You can find the list of guests under the 'Check in' section.

Once you have provided passport information to us, our resort team will pass these details to the local authorities on your behalf..

Please refer to our FAQs for more information - https://www.villaplus.com/faq