FAQ
- I haven't received my car hire voucher?
- Experiencing an technical error online?
- Do you offer luggage facilities?
- Do you offer late check out?
- Can I drop my bags off earlier than 4pm?
- When will my villa address be available?
- I am trying to pay for a booking, but my payment is declining, what can I do?
- How to book extras like car hire?
- I'm having trouble adding on an infant to my booking why is this?
- Can I amend my booking to a different villa or date?
- I’m having problems with logging into My Villa Plus, please can you help?
- Is there anything we can do on the pricing, any discount codes etc?
- Is your website availability live?
- What are your opening times?
- Can I add an extra bed?
- Can I remove someone from my booking?
- How do I extend my stay by another week?
- Are there spare keys?
- Will someone meet me at the villa?
- How do I cancel my booking?
- Can I change the lead name on my booking?
- Can I pick up my car up on a different date to my arrival?
- Can my car be delivered to the villa?
- Can I add a one-way transfer?
- What is your Flexible Policy?
- When is my balance due?
- How do I pay my balance?
- Can I make a payment towards my balance?
- How do I find a copy of my invoice?
- Can I smoke in a Villa?