Barry

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  • What’s the difference between a Security Deposit & Accidental Waiver?

    A Security Deposit (SD) is a refundable amount that is pre-authorised during online check-in and returned after your stay, provided no damage, excess cleaning, or additional charges are identified....

  • What does car recommended mean?

    If amenities are more than a 30-minute walk away, or there are only a few nearby (e.g., restaurants, supermarkets), and public transport or other transport options are limited or unavailable, the v...

  • What does car optional mean?

    Whether you keep the car keys close or opt for a relaxed stroll of up to 30 minutes, you can enjoy easy access to charming restaurants, shops and local sights near the villa, perhaps even a...

  • What does car not required mean?

    No car...no problem! A villa can be considered Car Not Required when essential amenities such as restaurants, bars and shops are within a 15-minute walk, even if there are hills, provided an averag...

  • What is a Higher Deposit?

    In some instances, villa owners may ask us to take an additional higher security deposit on their behalf, which must be paid on request, prior to your travel arrival date.  A member of our UK Trave...

  • What is a Security Deposit?

    As part of your online check-in process, you are required to submit travel documentation and pre-authorise a security deposit payment, 4 days prior to your arrival. The amount can be viewed under t...

  • What is your 72 hour cooling off policy?

    If you need to make changes to your reservation, you may be eligible to use our Cooling Off Policy. This is available for 72 hours from the date and time your booking is made and allows the...

  • Are Local Taxes included ?

    Any local destination sustainability or tourist taxes / charges are not included in your accommodation holiday price and will be payable separately, via your online portal called My Villa Plus. Loc...

  • When will my villa address be available?

    Please complete and provide all guest information by logging in to My Villa Plus, using your booking reference and phone number. Once check in has been completed entry information for your villa, a...

  • I am trying to pay for a booking, but my payment is declining, what can I do?

    We are sorry your payment is not going through. Please check the details entered are correct and try on a different browser/ device. If the problem persists, please contact your bank before calling...